Refund policy

Last updated: October 15, 2026

We want every QuietlyBusy toy to make your hands happy. If something isn't right, here's how we fix it.

Damaged, defective or wrong item

If your order arrives damaged, doesn't work as it should, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund, including the shipping you paid. In most cases you won't need to send anything back.

Changed your mind

You can return unused items in their original packaging within 30 days of delivery.

Contact us first so we can send you return instructions. Returns sent without contacting us can't be processed.
Return shipping is paid by you, and the original shipping cost isn't refundable.
Once we receive and check the item, we'll refund the item price to your original payment method.

Items we can't take back

Items that have been used, or that aren't in their original packaging
Items returned more than 30 days after delivery

Refund timing

Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to show it. If it's been longer, check with your bank first, then get in touch with us.

Exchanges

The quickest way to swap a toy is to return the one you have and place a new order for the one you want.

Cancelling an order

Orders ship quickly, so contact us as soon as possible if you need to cancel. If your order hasn't shipped yet, we'll cancel it and refund you in full.